Refund policy

Interviews are high-stakes and software is imperfect. The first payment on a new plan is refundable in full within 14 days, no interrogation.

Conditions

• Request within 14 days of the first payment.
• Under 60 minutes of total live interview time on the licence.
• One refund per customer, on the first payment only.

How to request

Email support@vayel.ai from the address on the licence with the key, or use the billing portal. We reply within two business days and refund to the original method. Stripe usually settles in 5–10 business days.

After the first payment

Renewals are not refunded pro rata, but you can cancel at any time and keep access until the paid period ends. If a renewal charged you after you tried to cancel, tell us — that one is refunded.

Interview Week

The seven-day pass follows the same 14-day first-payment rule. Because it expires quickly, request the refund during or right after the week.

Chargebacks

Filing a chargeback without contacting us first suspends the licence until it resolves. We don't contest good-faith chargebacks that match this policy.

Statutory rights

EU/UK consumers have a 14-day withdrawal right for digital content. By activating a licence and using the app inside that window you consent to immediate performance; the right survives for unused licences. Nothing here reduces a right you have by law.

Trading name: Vayel. Contact: support@vayel.ai.